Module 20-21 Strategy & To be process design

Module 17 Process SIPOC Model (3 : pi)

Module 16 Process Key Factor (A)

Module 15 Process SIPOC Model (1-2)

Module 14 Process Step : Service Blueprint (As is)

Module 13 Work Process/Sub process

Module 12 Work System Management Concept/Process Selection/BU Report-Template)

Module 10 Action Plan

Module 9 Balanced Score Card

Module 8 Strategy Map (Strategic Management & BSC)

Module 7 SWOT analysis (Strategic Management & BSC)

Module 6 OP analysis & Business Model

Module 5 Management Tools & Standards

Module 4 Best Practices Cases

Module 3 TQA Self-Assessment

Module 2 TQA Criteria 2552

Module 1 Quality & Strategic Management